How can we help you?
Notre boutique en ligne
À propos de l'expédition
Quelle est votre politique d'expédition au Québec?
Nous expédions les commandes en utilisant Postes Canada dans la province de Québec.
Tarifs de livraison :
Grand Montréal : 14.95$ + tx et gratuit avec une commande de 200$ avant taxes.
Reste du Québec : 14.95$ + tx et gratuit avec une commande de 200$ avant taxes.
La région métropolitaine de Montréal est définie par Postes Canada. Sont généralement toutes les adresses avec les codes postaux H, Laval, West Island et une partie de la Rive-Sud. Veuillez noter que cela est fait par les règles d'affichage de Postes Canada.
Was this article helpful?
1
0
Quelle est votre politique d'expédition en Ontario?
Calculé par Poste Canada
Was this article helpful?
2
0
Quelle est votre politique d'expédition en Alberta, en Colombie-Britannique et en Nouvelle-Écosse ?
14,95$ et+ tx. Nous n'offrons pas la livraison gratuite dans ces provinces étant donné la distance du Québec.
Was this article helpful?
0
0
Quelle est votre politique pour le reste du Canada et des États-Unis?
Les frais d'expédition pour le Manitoba, le Nouveau-Brunswick, la Saskatchewan, Terre-Neuve-et-Labrador, le Prince-Édouard, le Territoire du Nord-Ouest, le Nunavut, le Territoire du Yukon et les États-Unis sont calculés à la caisse (check out) en fonction des tarifs d'expédition de Postes Canada.
Was this article helpful?
0
0
Combien de temps faut-il pour emballer et expédier une commande ?
- Les commandes sont généralement emballées et expédiées le jour même. Nous nous engageons à ce que votre commande soit prête à être expédiée 1 ou 2 jours ouvrables après son placement. Veuillez noter que nous n'expédions ni n'emballons les commandes les samedis, dimanches et lundis car notre magasin est fermé.
- Nous expédions par Postes Canada et nous fournissons un numéro de suivi. Selon votre emplacement, les colis peuvent prendre de 3 à 7 jours ouvrables pour arriver.
- Les jours ouvrables sont définis du lundi au vendredi hors jours fériés.
Was this article helpful?
0
0
Y aura-t-il des frais de livraison supplémentaires ?
Des frais supplémentaires seront appliqués pour les articles pesant plus de 7 kg une fois emballés (par exemple, Gloomhaven pèse environ 21,4 lb ou 9,5 kg), les articles aux formes irrégulières, ou les articles qui ne peuvent pas tenir dans une grande boîte.
Was this article helpful?
0
0
À propos des commandes
Puis-je acheter un produit et l'expédier plus tard ?
Pour le moment, l'option a été supprimée du site Web étant donné que nous manquons d'espace.
Was this article helpful?
0
0
Ma commande a été annulée. Que s'est-il passé?
Nous nous réservons le droit d'annuler toute commande. Si nous le faisons, nous vous contacterons pour vous expliquer la raison et nous trouverons une solution ensemble.
Probablement, le produit que vous avez acheté etait en rupture de stock ou endommagé.
Was this article helpful?
0
0
J'ai passé une commande contenant des articles en précommande. Quand ma commande sera-t-elle expédiée ?
Les commandes contenant un item en pré-commande ne seront qu'envoyées que lorsque tous les items dans la commande sont arrivés en magasin.
Vous pouvez nous contacter si vous avez besoin de quelque chose plus tôt (mais des frais supplémentaires de livraison seront appliqués).
Veuillez noter que les arrivages de précommandes sont hors de notre contrôle. Si vous avez des questions, vous pouvez toujours nous contacter.
Was this article helpful?
0
0
À propos de notre politique de retour
Combien de temps ai-je pour retourner un article ?
Notre politique de retour est prolongée de 14 jours après l'arrivée de votre colis. Si 14 jours se sont écoulés depuis votre acquisition, nous ne pouvons pas vous offrir un remboursement ou un échange.
Was this article helpful?
0
0
Puis-je retourner une commande ?
Pour être éligible à un retour, l'article doit être inutilisé et dans le même état que vous l'avez reçu. Cela signifie que le produit doit également être dans son emballage d'origine. Si le couvercle en plastique est manquant ou endommagé, le produit ne peut pas être retourné ou échangé.
Was this article helpful?
0
0
Comment puis-je retourner un article ?
Tous les retours doivent être autorisés avant d'être renvoyés à nos installations. The Dice Owl ne paiera pas les frais d'expédition de retour, sauf si le retour est dû à notre erreur.
Vous pouvez utiliser l'adresse de livraison suivante pour retourner un produit :
4310, avenue Papineau Montréal Québec H2H 1S9.
Was this article helpful?
0
0
Quand mon remboursement sera-t-il traité ?
Une fois que l'article arrive dans notre magasin et qu'il est vérifié par nous, un remboursement à 100 % (à l'exclusion des frais d'expédition d'origine) pour toutes les marchandises non ouvertes sera traité.
Selon votre mode de paiement, le remboursement peut prendre jusqu'à 2-3 jours ouvrables.
Was this article helpful?
0
0
Pignon sur rue
À propos de notre magasin
Où se situe notre magasin ?
Notre boutique se trouve sur l’avenue Papineau, dans l'arrondissement du Plateau-Mont-Royal.
Voici l'adresse:
4310 Ave. Papineau
Montreal, Québec
H2H 1S9
Was this article helpful?
1
0
Heures d'ouverture
- Lundi. – fermé –
- Mardi. – 12 p.m. à 6 p.m.
- Mercredi. – 12 p.m. à 6 p.m.
- Jeudi. – 12 p.m. à 6 p.m.
- Vendredi. – 12 p.m. à 6 p.m.
- Samedi. – 12 p.m. à 5 p.m.
- Dimanche. - fermé -
Les horaires ne changent que les jours fériés. Consultez toujours les informations sur Google pour en savoir plus.
Was this article helpful?
0
0
Téléphone?
Vous pouvez nous joindre au:
+1 (438)-992-3055
Was this article helpful?
0
0
y a-t-il un parking à proximité ?
Oui. Vous pouvez garer votre voiture devant la boutique jusqu'à 15h30.
De plus, vous pouvez trouver du stationnement dans la rue Marie-Anne et la rue Rachel.
Was this article helpful?
1
0
À propos de notre inventaire et des cueillettes en magasin
L'inventaire du site Web est-il différent de l'inventaire du magasin physique ?
Pas du tout. Tout l'inventaire est synchronisé avec le même système.
Si le produit est disponible en ligne, vous pouvez le trouver en magasin.
Was this article helpful?
1
0
Puis-je passer une commande en ligne et la récupérer en magasin ?
Oui! C'est très simple et l'option est disponible à la caisse (check out).
Ajoutez simplement les articles dans votre panier et suivez les instructions.
Was this article helpful?
0
0
Quel mode de paiement acceptez-vous en magasin ?
Cartes de débit, de crédit et TDO cartes-cadeaux.
(Les autres modes de paiement ne sont disponibles qu'en ligne).
Was this article helpful?
0
0
Puis-je réserver un jeu et le récupérer plus tard ?
Oui, vous pouvez! Vous n'avez qu'à nous appeler.
Cependant, nous préférons toujours que vous le réserviez en ligne pour éviter toute confusion !
Was this article helpful?
0
0
De quoi ai-je besoin pour retirer ma commande?
Votre numéro de commande et votre nom.
Was this article helpful?
0
0
Puis-je payer ma commande en boutique ?
Oui, absolument. Il vous suffit de passer la commande et d'utiliser l'option de « paiement en boutique ».
Was this article helpful?
0
0
Vendez-vous des jeux en français uniquement ?
Notre inventaire est mixte. Environ 60% de nos jeux sont en anglais et 40% sont en français.
Was this article helpful?
0
0
Je ne trouve pas le jeu que je recherche. Pouvez-vous m'aider à le trouver?
Bien sûr, nous pouvons vérifier auprès de nos distributeurs et si le jeu est disponible, nous pouvons le commander pour vous. Une fois que nous l'aurons reçu, nous vous contacterons.
Was this article helpful?
0
0
À propos Salle de jeux, prêts et événements
Y a-t-il une salle de jeux ?
Nous avions une petite salle de jeux mais en raison de la situation COVID-19, elle est maintenant fermée.
Was this article helpful?
0
0
Faites-vous la location des jeux?
Nous ne le faisons pas !
Malheureusement, nous n'avons pas la technologie pour le suivre de manière pratique.
Was this article helpful?
0
0
Our Web Store
About Orders
Can I buy a product and ship it later?
At the moment the option has been removed from the website given we are running out of space.
Was this article helpful?
0
0
My order was cancelled. What happened?
We reserve the right to cancel any order. If we do, we will contact you to explain why and we will find a solution together.
Chances are, the product you purchased is out of stock or damaged.
Was this article helpful?
0
0
I made an order containing pre-order items. When is my order going to be shipped?
Orders containing preorder items will be shipped once we receive all items included in that order. You can always contact us if you ever need something before, but that might create additional shipping charges.
Please note that pre-orders arrivals are out of our control. If you have any questions you can always contact us.
Was this article helpful?
0
0
About Return Policy
How long do I have to return an item?
Our return policy is extended for 14 days after your box arrived. If 14 days have gone by since your acquisition, unfortunately, we can’t offer you a refund or exchange.
Was this article helpful?
0
0
Am I eligible for a return?
To be eligible for a return, the item must be unused and in the same condition that you received it. This means that the product must also be in the original packaging. If the plastic cover is missing or damaged, then the product cannot be returned or exchanged.
Was this article helpful?
0
0
How can I return an item?
All returns must be authorized before being shipped back to our facilities. The Dice Owl will not pay for returned shipping charges unless the return is due to our mistake.
You can use the following shipping address to return a product:
4310 Ave. Papineau, Montreal, Quebec, H2H 1S9.
Was this article helpful?
0
0
When will my refund be processed?
Once the item arrives to our store and it's verified by us, a 100% refund (excluding the original shipping charges) for all unopened merchandise will be processed.
Depending on your payment method, it can take up to 2-3 business days to receive the refund.
Was this article helpful?
0
0
Our Web Store
About Shipping
What is your shipping policy in Quebec?
We ship orders using Canada Post within the province of Quebec
Shipping prices:
- Greater Montreal Area: $7.99 + tx and free with an order of $100 before taxes.
- Rest of Quebec: $9.95 + tx and free with an order of $175 before taxes.
The Greater Montreal Area is defined by Canada Post. Usually are all address with postal codes H, Laval, West Island, and a portion of the South Shore. Please note this is done by Canada Post posting rules.
Was this article helpful?
4
0
What is your shipping Policy in Ontario?
Calculated by Canada Post
Was this article helpful?
12
4
What is your shipping policy in Alberta, British Columbia and Nova Scotia?
$14.95 + tx. We don't offer free shipping to these provinces given the distance from Quebec.
Was this article helpful?
4
1
What is your policy for the rest of Canada and United States?
The shipping for Manitoba, New Brunswick, Saskatchewan, Newfoundland and Labrador, Prince Edward, Norwest Territory, Nunavut, and Yukon Territory and United States is calculated at the checkout depending on Canada Post shipping rates.
Was this article helpful?
2
0
How long it takes to pack and ship an order?
- Orders are typically packaged and shipped the same day. We are committed to having your order ready for shipping 1 or 2 business days after its placement. Please note that we don't ship or pack orders on Saturdays, Sundays, and Mondays as our store is closed.
- We ship through Canada Post and we provide a tracking number. Depending on your location, packages might take from 3 to 7 business days to arrive.
- Business days are defined from Monday through Friday excluding holidays.
Was this article helpful?
0
0
Will there be additional shipping costs?
Additional charges will be applied for items heavier than 7 kg once packed (for instance, Gloomhaven weighs around 21.4 pounds or 9.5 Kg), items with irregular shapes, or items that cannot fit into a large box.
Was this article helpful?
0
0
About Orders
Can I buy a product and ship it later?
At the moment the option has been removed from the website given we are running out of space.
Was this article helpful?
0
0
My order was cancelled. What happened?
We reserve the right to cancel any order. If we do, we will contact you to explain why and we will find a solution together.
Chances are, the product you purchased is out of stock or damaged.
Was this article helpful?
0
0
I made an order containing pre-order items. When is my order going to be shipped?
Orders containing preorder items will be shipped once we receive all items included in that order. You can always contact us if you ever need something before, but that might create additional shipping charges.
Please note that pre-orders arrivals are out of our control. If you have any questions you can always contact us.
Was this article helpful?
0
0
About Return Policy
How long do I have to return an item?
Our return policy is extended for 14 days after your box arrived. If 14 days have gone by since your acquisition, unfortunately, we can’t offer you a refund or exchange.
Was this article helpful?
0
0
Am I eligible for a return?
To be eligible for a return, the item must be unused and in the same condition that you received it. This means that the product must also be in the original packaging. If the plastic cover is missing or damaged, then the product cannot be returned or exchanged.
Was this article helpful?
0
0
How can I return an item?
All returns must be authorized before being shipped back to our facilities. The Dice Owl will not pay for returned shipping charges unless the return is due to our mistake.
You can use the following shipping address to return a product:
4310 Ave. Papineau, Montreal, Quebec, H2H 1S9.
Was this article helpful?
0
0
When will my refund be processed?
Once the item arrives to our store and it's verified by us, a 100% refund (excluding the original shipping charges) for all unopened merchandise will be processed.
Depending on your payment method, it can take up to 2-3 business days to receive the refund.
Was this article helpful?
0
0
About Our Physical Location
About store information
Where is the store located?
Our store is located on Ave. Papineau in Plateau!
Here is the full address:
4310 Ave. Papineau
Montreal. Quebec
H2H 1S9
Was this article helpful?
0
0
What are the hours?
- Monday: Closed
- Tuesday: Closed
- Wednesday: 12h to 18h
- Thursday: 12h to 18h
- Friday: 12h to 18h
- Saturday: 12h to 17h
- Sunday: Closed
Hours only change during holidays. Please check the information on Google.
Was this article helpful?
1
0
What's the boutique phone number?
You can call us at +1-514-999-4581.
Was this article helpful?
0
0
Is there parking?
Yes. You can park your car in front of the store until 3:30 pm.
Also, you can find parking in Rue Marie-Anne and Rue Rachel.
Was this article helpful?
0
0
About our Inventory and pick ups
Is your inventory in the website different to the store's inventory?
No, at all. All the inventory is synced with the same system.
Our online stock is the same we have in the boutique.
Was this article helpful?
0
0
Can I place an order online and pick up in store?
Yes! It's very easy and the option is available at the check out.
Was this article helpful?
0
0
What form of payments do you accept in store?
Debit, Credit and TDO Gift Cards.
Was this article helpful?
0
0
Can I reserve a game and pick it up later?
Yes, you. can. You just need to call us.
However, we always prefer for you to reserve it online to avoid any confusion!
Was this article helpful?
0
0
What do I need to pick up my order?
Your order number and name.
Was this article helpful?
0
0
Can I pay my order in person?
Yes, you can. You just need to place an order and use the option to pay in boutique!
Was this article helpful?
0
0
Do you sell games in french only?
Our inventory is mixed. About 60% of our games are in English and 40% are in French.
Was this article helpful?
0
0
I can't find the game I'm looking for. Can you help me find it?
Sure, we can check with our distributors and if the game is available we can order it for you. Once we received it, we'll contct you.
Was this article helpful?
0
0
About Games room, loans and events
Is there a game room?
We used to have a small game room area, but due to the COVID-19 situation is now permanently closed.
Was this article helpful?
0
0
Do you loan games?
We don't! :(
Unfortunately, we don't have the technology to keep track of it.
Was this article helpful?
0
0
About Our Physical Location
About store information
Where is the store located?
Our store is located on Ave. Papineau in Plateau!
Here is the full address:
4310 Ave. Papineau
Montreal. Quebec
H2H 1S9
Was this article helpful?
0
0
What are the hours?
- Monday: Closed
- Tuesday: 12h to 6 pm
- Wednesday: 12h to 6 pm
- Thursday: 12h to 6pm
- Friday: 12h to 6pm
- Saturday: 12h to 5pm
- Sunday: Closed
Hours only change during holidays. Please check the information on Google.
Was this article helpful?
0
0
What's the boutique phone number?
You can call us at +1-438-992-3055.
Was this article helpful?
0
0
Is there parking?
Yes. You can park your car in front of the store until 3:30 pm.
Also, you can find parking in Rue Marie-Anne and Rue Rachel.
Was this article helpful?
0
0
About our Inventory and pick ups
Is your inventory in the website different to the store's inventory?
No, at all. All the inventory is synced with the same system.
Our online stock is the same we have in the boutique.
Was this article helpful?
0
0
Can I place an order online and pick up in store?
Yes! It's very easy and the option is available at the check out.
Was this article helpful?
0
0
What form of payments do you accept in store?
Debit, Credit and TDO Gift Cards.
Was this article helpful?
0
0
Can I reserve a game and pick it up later?
Yes, you. can. You just need to call us.
However, we always prefer for you to reserve it online to avoid any confusion!
Was this article helpful?
0
0
What do I need to pick up my order?
Your order number and name.
Was this article helpful?
0
0
Can I pay my order in person?
Yes, you can. You just need to place an order and use the option to pay in boutique!
Was this article helpful?
0
0
Do you sell games in french only?
Our inventory is mixed. About 60% of our games are in English and 40% are in French.
Was this article helpful?
0
0
I can't find the game I'm looking for. Can you help me find it?
Sure, we can check with our distributors and if the game is available we can order it for you. Once we received it, we'll contct you.
Was this article helpful?
0
0
About Games room, loans and events
Is there a game room?
We used to have a small game room area, but due to the COVID-19 situation is now permanently closed.
Was this article helpful?
0
0
Do you loan games?
We don't! :(
Unfortunately, we don't have the technology to keep track of it.
Was this article helpful?
0
0
About Missing components and damaged products
My game box arrived damaged
Product arrived damaged. What should I do?
We try as much as possible to pack games very carefully.
If you have an issue with your order, please contact us at sales@thediceowl.com and we will get to an agreement.
Was this article helpful?
1
0
My game is missing components
My game is not distributed by Asmodee. What should I do?
Please contact the game publisher. Manufacturers are responsible for contents within the box and it’s their responsibility to replace the missing or defective piece(s).
Was this article helpful?
0
0
My game is distributed by Asmodee. What should I do?
Please send us pictures to sales@thediceowl.com with the missing component and pictures is possible.
We will take care of it.
Was this article helpful?
0
0
About Missing components and damaged products
My game box arrived damaged
Product arrived damaged. What should I do?
We try as much as possible to pack games very carefully.
If you have an issue with your order, please contact us at sales@thediceowl.com and we will get to an agreement.
Was this article helpful?
0
0
My game is missing components
My game is not distributed by Asmodee. What should I do?
Please contact the game publisher. Manufacturers are responsible for contents within the box and it’s their responsibility to replace the missing or defective piece(s).
Was this article helpful?
0
0
My game is distributed by Asmodee. What should I do?
Please send us pictures to sales@thediceowl.com with the missing component and pictures is possible.
We will take care of it.
Was this article helpful?
0
0
About TDO Points
VIP Tiers
Are VIP Tiers discounts permanent?
Your VIP tier status (Bronze, Silver, Gold, or Platinum) is permanent.
However, all coupons can be used only once.
Your status affects the point multiplier and each time you reach to one tier, you will get one free coupon (only one usage).
Was this article helpful?
0
0
About TDO Points
VIP Tiers
Are VIP Tiers discounts permanent?
Your VIP tier status (Bronze, Silver, Gold, or Platinum) is permanent.
However, all coupons can be used only once.
Your status affects the point multiplier and each time you reach to one tier, you will get one free coupon (only one usage).
Was this article helpful?
0
0
About Kickstarter Products
Reservations
I am interested in a Kickstarter product. How do I know if you backed it?
We are creating a system to track this. In the meantime, you can contact us via email or messaging.
Was this article helpful?
0
0
About Kickstarter Products
Reservations
I am interested in a Kickstarter product. How do I know if you backed it?
We are creating a system to track this. In the meantime, you can contact us via email or messaging.
Was this article helpful?
0
0
À propos des composants manquants et des produits endommagés
Ma boite de jeu est arrivée endommagée
Le produit est arrivé endommagé. Que dois-je faire?
Nous essayons autant que possible d'emballer les jeux très soigneusement.
Si jamais vous rencontrez des problèmes, veuillez nous contacter à sales@thediceowl.com et nous parviendrons à un accord.
Was this article helpful?
0
0
Il manque des composants à mon jeu
Mon jeu n'est pas distribué par Asmodee. Que dois-je faire?
Veuillez contacter l'éditeur du jeu. Les fabricants sont responsables du contenu de la boîte et du remplacement des pièces manquantes ou défectueuses.
Was this article helpful?
0
0
Mon jeu est distribué par Asmodee. Que dois-je faire?
Veuillez écrire à sales@thediceowl.com en indiquant ce qui manque. Si possible, fournissez des photos.
Nous allons nous en occuper :)
Was this article helpful?
0
0
À propos des points TDO
Niveaux VIP
Les remises des niveaux VIP sont-elles permanentes ?
Votre statut VIP (Bronze, Silver, Gold ou Platinum) est permanent.
Cependant, tous les coupons ne peuvent être utilisés qu'une seule fois.
Votre statut affecte le multiplicateur de points TDO et chaque fois que vous atteignez un niveau, vous obtiendrez un coupon gratuit (une seule utilisation).
Was this article helpful?
0
0
À propos des produits Kickstarter
Réservations
Je suis intéressé par un produit Kickstarter. Comment puis-je savoir si vous l'avez soutenu ?
Nous créons un système pour suivre cela. En attendant, vous pouvez nous contacter par e-mail ou par messagerie.
Was this article helpful?
0
0
Puis-je pré-commander un produit Kickstarted ?
Compte tenu de la nature des projets Kickstarter. Nous ne faisons pas de précommandes.
Cependant, nous faisons des réservations. Une fois le produit arrivé, nous vous enverrons la facture avant de la mettre sur le site.
Was this article helpful?
0
0